PRIVACY AND COOKIE POLICY
1. Purpose
This Policy explains how My Tutor Quest Ltd (“we”, “us”, “our”) collects, uses, and protects personal data under the UK General Data Protection Regulation (GDPR) and the Data Protection Act 2018.
2. Data Controller
My Tutor Quest Ltd acts as Data Controller, registered with the Information Commissioner’s Office (ICO No. ZC012673).
3. Information Collected
We collect:
- Identification data (name, email, address, contact number, country of residence);
- Professional credentials for Tutors/Consultants;
- Payment details (processed via Stripe – we do not store card numbers);
- Communications through the Website; and
- Technical cookies and analytics data.
4. Use of Information
Data is used to:
(a) Verify Tutors and Consultants;
(b) Provide secure introductions between users;
(c) Process payments and issue receipts;
(d) Improve platform functionality; and
(e) Comply with legal obligations.
5. Legal Basis
Processing is based on:
- Consent (when you register);
- Performance of contract (between you and the Company);
- Legitimate interest (platform safety and fraud prevention); and
- Legal compliance.
6. Data Storage and Retention
Personal data is stored securely in the UK or EEA. Verification documents are kept for the duration of your account plus six years for audit purposes.
7. Cookies
(a) Essential cookies enable login and payment functions.
(b) Analytical cookies help improve site performance.
(c) You may disable non-essential cookies via browser settings, but some features may not function properly.
8. Your Rights
You may request access, rectification, deletion, restriction, or data portability by emailing contact@mytutorquest.com. You may also complain to the ICO.
9. Data Sharing
We share data only with Stripe (for payments) and secure third-party IT providers under binding agreements. We never sell personal data.
10. Security
The Company uses encryption, secure servers, and limited staff access to protect information.
11. Updates
This Policy may change from time to time. The latest version is published on the Website and supersedes all previous versions.